Create your first chatbot

A chatbot in Mikabot is one website: one domain, one set of languages, one product catalog. The setup wizard has five steps and you can change every answer afterwards.

Have ready: your domain, your contact email, and one sentence about what your site sells.

Step 1: Site Information

1. Enter your domain without http:// or https://
2. Include www. only if your live site uses it
3. Click Test Access — Mikabot fetches the page to confirm it can read your site
4. Select your Website Languages
5. Describe what your website sells or does

If Test Access fails, your site may block automated requests. You can continue, but the AI setup in the next step will have less to work with.

Step 2: Basic Information

Choose how to fill in the rest:

• Configure with AI — Mikabot reads your website and proposes a bot name, expertise areas, and context. Fastest route, and you can edit everything.
• Configure Manually — you type it yourself.

Then complete the contact fields: Contact Email, Contact Page Url, and optionally a Chat URL for WhatsApp. These feed the {email}, {contact_url}, and {chat_url} placeholders used in handoff answers.

Step 3: AI Finetuning

Three fields shape how the bot sounds:

Be specific in AI Expertise Areas. It is what makes the bot sound like your shop rather than a generic assistant.

Step 4: AI Knowledgebase Structure

1. Click Detect Site Structure — Mikabot scans your website for important pages
2. Review the list and remove anything irrelevant
3. Click Add Page Manually to add pages the scan missed, such as shipping, returns, or size guides

Each entry needs a Page Label and a Page URL. These pages give the bot somewhere to point visitors when a question is not about a product.

Step 5: AI Responses

This step is informational. Response templates are created after the chatbot exists, under Settings → AI responses.

Click Create your chatbot to finish.

What to do next

1. Settings → Chatbot settings — copy your Chatbot key and, if you sell online, turn on Enable ecommerce
2. Ecommerce → Product feeds — connect a product feed
3. Settings → AI responses — click Initialize Defaults and edit the handoff answers
4. Settings → Appearance — set your colours and avatar
5. Open the Demo page and test the bot before installing the widget
6. Settings → Site info → Install widget — put it on your site