Billing and payments

Billing lives on your account, not on individual chatbots. Every chatbot has one account owner, and that owner’s plan sets the limits.

Available plans

Prices are shown per month, excluding VAT. See Plans and usage limits for how the limits are counted.

Upgrade your plan

1. Go to Plans
2. Pick the plan you want and click Choose plan
3. Complete the payment through the checkout page
4. You return to Mikabot and the new limits apply immediately

Upgrades are charged pro rata for the remainder of the current period. You must have a verified email address before you can change plans.

Downgrade your plan

1. Go to Plans
2. Select the lower plan
3. Confirm the change

Downgrades are scheduled for the end of your current billing period, so you keep what you paid for. Until that date you can undo it with Cancel Scheduled Change.

Before the switch, bring your usage under the new limits — extra chatbots, products, and users are not removed automatically.

Payment methods

Payments run through Mollie. Depending on your country you can pay with:

• Credit card
• iDEAL
• Bancontact
• SEPA direct debit

To change your card or account, go to Billing → Payment method → Update payment method. Mollie may charge a small verification amount and refund it.

Invoices

Billing → Billing history lists every charge with its date, description, amount, and status (Paid, Pending, Failed, Refunded). Click Download for the PDF invoice.

Accounts on the Free plan have no billing history.

Failed payments and the grace period

If a payment fails, your subscription enters a grace period of 7 days:

1. You receive an email describing the failure
2. A banner appears in the dashboard with Fix payment method
3. Your chatbots keep running during those 7 days
4. If the payment is still unresolved after 7 days, the account moves back to the Free plan

Update your payment method from Billing and the charge is retried.

Cancellation

Cancel from Billing. Your subscription stays active until the end of the paid period, then reverts to Free. Chatbots and conversations are kept, but Free-plan limits start to apply.

Questions?

Email [email protected] with your account email and the invoice number.