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Mikabot

Running multiple chatbots

One account can hold several chatbots, which suits a group of brands, a franchise, or an agency managing client websites. Each chatbot is separate.

What is separate per chatbot

  • Its own chatbot key and its own install snippet
  • Its own product feeds, products, categories, and brands
  • Its own site info, AI configuration, and written answers
  • Its own conversations, analytics, and failed logs
  • Its own list of invited users

A teammate invited to one chatbot sees only that chatbot.

Adding a chatbot

  1. Add a new website from your account dashboard.
  2. Fill in the site name and the domain the widget will run on.
  3. Describe what the site sells and set the expertise the bot should have.
  4. Enable the languages that site serves.
  5. Connect its product feed, one per language.
  6. Copy its install snippet. It contains a different chatbot key than your other sites.

Each chatbot needs its own domain, and the widget only answers on the domain configured for that chatbot.

Teams across chatbots

  • People are invited per chatbot, not per account.
  • Someone who works on several sites needs an invitation for each one.
  • Roles are set per invitation, so the same person can be a manager on one site and a viewer on another.

Billing across chatbots

  • One billing owner pays for all the chatbots they own.
  • Plan limits apply to that owner’s total, not to each site separately. This is true for the number of websites, users, products, and monthly messages.
  • If one busy site uses up the monthly message limit, the other widgets stop answering too. Size the plan for the total, not for the largest site.
  • Billing ownership can be transferred, for example when an agency hands a site back to a client.

Working as an agency

  • Build one chatbot as your reference: tone, written answers, and handoff wording.
  • Reuse that wording on new chatbots instead of starting from a blank page.
  • Keep clients as invited users on their own chatbot so they can read conversations.
  • Transfer billing ownership at handover, so the client’s plan covers their own usage.