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Mikabot

Configuration

Everything is configured per chatbot in the dashboard. This page maps each section to what it controls.

The settings sections

  • Chatbot settings — account owner, chatbot key, transcript recipients, whether product recommendations are on, and whether the chatbot is active
  • Site info — the facts the AI works from, plus your install snippet
  • AI responses — the AI model, its expertise, and the answers you write yourself
  • Appearance — bot name, avatar, color, and shape
  • Users — who can work on this chatbot
  • Ecommerce — AI configuration for product search, product feeds, products, categories, and brands

Site info

The fields here end up in the AI’s context, so vague answers usually start with vague fields.

  • Site name and Domain — the domain must match the hostname the widget runs on
  • What your webshop sells — the description the bot reasons from
  • Contact email and Contact page URL — where the bot sends people who ask for a human
  • Chat URL — an optional WhatsApp or other chat link for handoffs
  • Languages — the languages this chatbot serves

AI responses

  • AI model — the model used for generated answers
  • AI expertise — the role the bot takes on, such as a product specialist for your category
  • Default context — the base instruction every answer is built on
  • Written answers — fixed answers for recurring questions, and context-aware answers for situations like a handoff request

Answers are stored per language, so write them for every language you serve.

Appearance

  • Bot name — used in the widget and in placeholders
  • Avatar — pick a preset or upload your own icon, and choose whether it is shown
  • Primary color — the accent color of the widget
  • Border radius — how rounded the widget is
  • Test language — the language used by the preview next to the form

Languages

Mikabot supports English, Dutch, French, German, Spanish, and Italian. Enable the ones you sell in under Site info.

The widget picks a language in this order: the language value in your snippet, the lang attribute of your page, the visitor’s browser language, then English.

Ecommerce

  • AI configuration — the search strategy (products only, products with a category fallback, or categories only), brand awareness, and the finetuning text for product and category search
  • Product feeds — one feed per language, imported from a URL or uploaded as a file
  • Products, Categories, Brands — what was imported, and what the bot can recommend

Feeds do not refresh on their own. Re-import after price changes, promotions, and range updates.